Operation and Refund Policy

Privacy Policy

Mohan Skiing & Boarding ("we," "us," or "our") is a non-profit organization committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (www.skimohan.com) or participate in our programs, which include group ski lessons, private lessons, and a ski bus transportation program.

We use trusted third-party services including Ski Anywhere, Stripe, Twilio, Zoom, and Squarespace, and we coordinate with licensed bus vendors and vetted parent, teacher, and community volunteers to support our program operations.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, participant details (such as age and skiing ability), mailing address, and emergency contact information

• Payment Information: Billing data collected and processed securely through Stripe (we do not store credit card numbers)

• Program & Volunteer Data: Collected through Ski Anywhere, including lesson registration, bus program selection, instructor scheduling, and volunteer sign-ups

• SMS Communication Data: Phone numbers and message activity for users who opt in to receive SMS notifications via Twilio or Zoom

• Website Usage Data: IP address, browser type, and general site behavior to improve functionality and performance

• Cookies: Used to enhance your website experience. You can control cookies through your browser settings.

2. How We Use Your Information

We may use the information you provide to:

• Register participants for ski/snowboard lessons and ski/snowboard bus programs

• Coordinate logistics with bus vendors and volunteers

• Communicate important updates, safety notifications, and weather alerts via email or SMS

• Process payments securely through Stripe

• Manage instructor scheduling and volunteer assignments

• Provide customer support and respond to inquiries

• Improve our website, services, and communication

• Send newsletters, information, or promotional content (only with your consent)

3. Data Sharing with Third Parties & Volunteers

We partner with the following trusted providers:

• Ski Anywhere: For managing registration, transportation, instructor assignments, instructor payroll, and volunteer coordination

• Stripe: For secure payment processing (Stripe Privacy Policy)

• Twilio and Zoom: For sending SMS updates to opted-in users (Twilio Privacy Policy, Zoom Privacy Policy)

• Squarespace: For website hosting, form management, and analytics

• Licensed Bus Vendors: For ski bus transportation. We may share participant information (e.g., names, bus program selection, emergency contacts) with these vendors strictly for operational and safety purposes

• Approved Volunteers: Vetted parents, teachers, and community members help facilitate both the ski bus program and the group lesson program. These volunteers may receive limited participant data (e.g., rosters, emergency contact info) necessary for supporting program delivery. All volunteers must apply and are vetted and approved by Mohan Skiing & Boarding before gaining access to any data. Volunteers are required to maintain confidentiality and follow strict safety and privacy guidelines.

We do not sell or rent your personal information. All third parties and volunteers are expected to use information solely for the purpose of delivering or supporting our programs.

4. Your Rights & Choices

You have the right to:

• Access, update, or request deletion of your personal information

• Opt-out of SMS messages by replying “STOP” at any time

• Unsubscribe from marketing emails by clicking “unsubscribe” in our communications

• Manage or disable cookies via your browser settings

To exercise your rights or ask questions about your data, please contact us using the information below.

5. Security

We take reasonable precautions to protect your personal information using secure platforms, encrypted transmissions, and restricted internal access. All staff, vendors, and volunteers are expected to follow privacy and safety protocols.

6. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

7. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted here with a revised effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

Mohan Skiing & Boarding
Email: office@skimohan.com
Phone: (425) 868-3820
Website: www.skimohan.com