FAQ

How do I determine which level of class I should register my child/children in?

If you child/children has taken lessons with us before and you can’t remember what class or level drop us an email at the below email address and we can tell you.  Below are some guide lines as well…

Ski Levels
Level 1 - Little or No Skiing Experience
Level 2 - Rides Magic Carpet unsupervised - Controls speed and direction with wedge turns
Level 3 - Skis Holiday slope unsupervised - Controls speed and direction with wedge turns on green slopes
Level 4 - Links Christie turns - brings skis parallel last 1/3 of turn- on blue slopes
Level 5 - Links Christie II turns - brings skis parallel at or before fall-line - on blue slope and uses turn radius to control speed and direction
Level 6 - Links Christie III turns - showing consistent speed and smooth directional changes
Level 7 - Links skidded parallel turns showing consistent speed and smooth transitions on blue slopes
Level 8 - Links parallel turns showing consistent speed and smooth transitions on black slopes
Level 9 - Links parallel turns with precise pole touch and upper body moving into new turn on black slopes

Board Levels
Level 1 - Have never snowboard before - is new to the sport
Level 2 - Rider can ride beginner chair unassisted and can stop, heel slip and toe slip on easy terrain. Rides using mostly one edge.
Level 3 - Rider can make controlled linked toe and heel side turns on green terrain
Level 4 - Rider can make linked toe and heel side turns on gentle blue terrain - and uses primarily one edge on steeper blue terrain
Level 5 - Rider can make controlled linked toe and heel side turns on most blue terrain
Level 6 - Rider can make controlled linked toe and heel side turns on blue terrain carving the last half of each turn
Level 7 - Rider can make controlled linked turns carving on blue terrain
Level 8 - Rider can make controlled linked turns on black terrain
Level 9 - Rider can make controlled linked turns on all slopes in all conditions

When will I know which class my child/children have been allocated to?

We will notify you via email the week before the lessons begin.

How do I purchase a season pass?

If you plan to purchase a season pass, we highly reccommend you complete that purchase as soon as possible. The Summit has limited inventory and will likely sell out relatively early. However, once you have completed your Mohan registration, you will be sent a link that will allow you to purchase a seasons pass up to January 15th.  For more details, see our Lift Tickets page.

I don’t want to purchase a seasons pass can I just buy lift tickets for the days of the lessons?

Absolutely!  If you know your child won’t be up at the mountain other than the days they have lessons with us it might be more cost effective to purchase day tickets.  If you decide to do this, we recommend pre-purchasing them ahead of time (the summit has limited quantities and they do sell out) and your child can pick them up at the mountain.

Do I need to buy a season pass if my child is a beginner and will be on the magic carpet?

Yes please, the Summit requires all skiers and boarders to have a seasons pass or lift ticket regardless of where they may be on the mountain.

Where can I rent ski equipment from?

We have a list of recommended equipment suppliers on our website equipment guide.

If you are planning to rent equipment from the Summit we recommend going up to get fitted on a day before lessons start as fitting can take up to 20 minutes or longer and you don’t want this to interfere with the first day of lessons.

What do I need to know for my child’s/children’s first lesson with Mohan?

Be prepared for a little chaos on the first day but it’s all part of the fun we promise! 

  • Check we are operating before you leave the house – if you call our office there is a voice recording to tell you if we are open and operating that day.
  • Know the class number you’ve been assigned so our greeting staff can direct you where you need to be.
  • Know where we’re located - Summit Central (exit 53 off the I-90), if you are standing in the central plaza with the ticket offices and fire pit on your left and the statue of the bears in front on you, look up the hill and you will see the small hut with our logo on it our meeting area will be right around there.
  • Check the roads – winter weather can be very unpredictable and changes hour to hour, we recommend checking WSDOT website to see what’s happening on the I-90. 
  • Be prepared – pack the car the night before you’d be surprised how many people arrive to class only to find they’ve forgotten their skis/board/boots/coat/goggles etc.  It’s a good idea to pack extra water, snacks and blankets incase the pass closes at any point to or from the ski resort.
  • If you have a question, ASK!  We have supervisors dotted about everywhere that are willing to help you in anyway they can, if we don’t know the answer there will be someone who does.

My child/children have never skied/snowboarded before is there anything we can do to prepare them?

The best thing for you to do to prepare your child/children is to be as organized as you can, see the points above, it will make the experience so much easier for you all.  If you are renting equipment we recommend getting fitted a few weeks before classes start so its ready for the first lesson, maybe go to the Summit ahead of the lessons so you know how to get there, where we’re located, maybe even have a little go on the skis/board!

Do you offer any kind of discount on your lessons?

No we do not, we are a non-profit organization and we’re offering the best price for our services.  If you were interested in becoming an instructor for us one of the benefits is a discount on your child/children’s lessons. 

How long do the classes run for?

Friday program – our Friday programs run for 6 weeks and classes are 2 hours long.

Saturday/Sunday program – our weekend programs run for 7 weeks and classes are 2 hours long.

If there is severe weather how do we find out if you are operating?

There are two different ways to find out if we’re operating.  The first way is to look on our website, on the homepage in the top righthand corner it has our operating status.  The second way is to call our office number and listen to the recorded message regarding our operating status.  If you are part of one of our school programs we will also notify your program coordinator who will also reach out to you too.  It’s very important that you check we are operating before you set out to the mountain, winter weather can change hourly, its also worthwhile to look at the condition of the roads and check that the pass is open too.

What happens if Mohan postpone a class?

If we need to postpone a lesson during the season we will automatically reschedule the lesson to be the week following the last week of lessons, we will repeat this process until all the lessons have been completed.  Please note the decision to postpone a lesson is NOT made lightly, we take in to consideration several factors from weather conditions on the mountain to the conditions on the roads traveling to and from the Summit.  The safety of our students is our number one priority, and this includes travelling time too.  We won't cancel a class unless we really think its nessessary.

What happens if we can’t make it for a class due to illness or other commitments?

If you are unable to attend a lesson, please let the office know using one of the methods of contact listed below.

What happens if we are late for our class?

Mohan operates the following lateness policy - 

If you are 15 or more minutes late to your lesson Mohan reserves the right to refuse you entry to your class for that day.  Absences that results in missing your class 2 or more consecutive weeks will result in you forfeiting the remaining classes without a refund.  If you are late less than 15 minutes we will locate your class and take the student to their lesson.

We ask all our customers to appreciate that the area where we teach our classes is vast consisting of several different ski chairs and slopes, locating a class cannot only be time consuming but it also interrupts the lesson for the other students who have arrived on time.

I have heard about Mohan's teaching philosophy, what is this?

At Mohan  it is our job to help parents understand the methods we use in our classes.  Here is the our outlook in full - 

At Mohan our goal is to make every student feel safe and confident about themselves and their abilities through their experiences of success on the slopes.

To enable us to do this our instructors have been trained in terrain specific teaching technique and use certain areas of the mountain (primarily Holiday, Gallery and Reggies) to teach more advanced techniques before transferring the class to more challenging terrain. Once the students can demonstrate the specific technique the class will progress to more challenging terrain. We want the students to be ready to do so safely and with control. Please keep in mind that throughout the course of the season your students may go back to easier terrain multiple times.

This method of teaching has been used at Mohan for several years with positive results, enabling us to teach in a safe environment for our students and instructors alike.  Therefore, it is important to remember the area of the mountain a lesson is taught does not always depict the ability level of the class.

We believe learning is a life long journey that continues long after our lessons are over. Teaching our students how to ski safely, with care for themselves and others is imperative to our school.

Can I watch my child’s/children’s class?

We really don’t recommend that you do, in our experience it’s very distracting for your son/daughter and can disrupt the lesson which is unfair for the other students in the class.  If the lesson is taking place up on one of the slopes such as Holiday or Gallery you are not allowed to be "on foot" on these slopes as per the Summits rules, it is also very dangerous for you as well.  If you are seen in these areas Ski Patrol or Summit staff will ask you to leave.

What if my child is injured or feeling unwell during class?

All our instructors are equipped with walkie talkies so if at any point there is an accident, or a student becomes ill they will radio a supervisor for assistance.  We also have an emergency number on hand for all our students and will contact you on that number to inform you of the situation etc.  It's important that when you register you provide the phone number your most likely to have on the mountain with you.

We would like to cancel our lessons what is your refund policy?

Prior to The End of the business day, 3pm, on November 30 of the current season, participants may request, in writing, a refund for their lessons and/or transportation. When processed there will be a $25 fee subtracted for each refund.  After 3pm of November 30, participant’s lessons and/or transportation are NOT refundable since financial commitments for insurance, staffing, administration, operations, and busing is made prior to the start of the program based upon the number of enrollees.

If the program is not completed by April 30., a prorated credit will be applied towards the following season.

“in the case of a force majeure (act of unforeseen circumstances) hindering Mohan Skiing and Boarding from completing the current season NO refunds or credits will be owed. Funds will be used to pay our bills to keep us around for the following season and remaining funds will be used for scholarships the following season.”

My child/children have told me they are bored in their class or struggling to keep up with their class, how do we address this?

The first step is to speak to your child’s instructor and let them know your son/daughter is not feeling challenged enough in class, they will then perform an assessment at the beginning of the class to see if your child should be moved up to the next level.  The same procedure applies if your child is struggling to keep up.  If your child is on one of our school programs please email the office with your concerns and we will ask the instructor to perform an assessment and feedback to us which in turn we can feedbacck to you.

I can’t afford the lesson prices, but my child/children really want to join your program do you offer a scholarship program?

We do!  We believe every child should have the opportunity to learn to ski or board and so we have the Marie Jose Scholarship program which you can find more information on the Marie Jose Scholarship page.

I haven’t found the answer to my question here how do I contact you?

You can contact us by phone on, via email or through our website all details are below.  Please note the office is closed from March through to September and is only contactable by email or through the website.  During busy periods you may not reach us on the phone due to the high number of calls we receive, please be patient with us at these times.

Phone: (425) 868-3820

Email: Office@skimohan.com

Website contact page